Welcome to the Cyclis Helpdesk!

How Does the Maintenance Budget Work?

I Don’t Have an Account on the Dealer.Cyclis Tool yet. How Can I Register?

How Can I Track the Bikes Purchased in My Store?

Which Lock Does a Customer Need?

When Can I get a Replacement Bike?

Where Can I Find the General Insurance Terms?

What should I do in case of damage?

What should I do if my bike is stolen?

Where Can I Find the General Insurance Terms?

What are the Options at the End of the Contract?

What is the Delivery Time for a Bike?

What should I do in case of damage?

Does Cyclis Charge Startup Costs?

Where Can I Find the General Insurance Terms?

We are Interested in Bike Leasing. How Can We Schedule an Appointment?

Where Can I Find the VHD Terms and Conditions?

What are the Options at the End of the Contract?

What are the Options if I Terminate the Contract Early?

Can I Exchange My Bike for another one within My Existing Contract?

How Does Cyclis Inform our Employees about Bike Leasing?

Does Cyclis Charge Startup Costs?

Can Cyclis Come and Inform our Employees about Bike Leasing?

Can our Company Impose Restrictions?

What is the Delivery Time for a Bike?

What is the Onboarding Process for Self-Employed Individuals?

Which Bike Can I Choose?

Which Bike Dealers Can I Visit?

We are Interested in Bike Leasing. How Can We Schedule an Appointment?

How Does the Onboarding Process Work?

How Does the Bike Leasing Process Work?

Which Documents Does the Employee Need to Sign?

When Can I get a Replacement Bike?

Where Can I Find the General Insurance Terms?

What should I do in case of damage?

What should I do if my bike is stolen?

How Do I Check My Maintenance Budget?

Which Bike Dealers Can I Go to for Maintenance?

What Happens to My Unused Maintenance Budget?

How Does My Maintenance Budget Work?

How Can I Check My Bike Information via Apple or Google Wallet?

Is there a Manual for the My.Cyclis Tool?

I Don’t Have an Account yet. How Can I Register?

I Forgot My Password. What should I Do?

Where Can I Find the VHD Terms and Conditions?

What should I Do in Case of a Breakdown?

Where Can I Find the General Insurance Terms?

What are the Options at the End of the Contract?

What is the Delivery Time for a Bike?

What should I do in case of damage?

How Can I Simulate the Monthly Lease Amount?

I’m Convinced. How Can I Confirm the Lease Offer?

What is the Average Processing Time from Quote Request to Order?

Is the Monthly Rental Price on the Lease Offer What I Will Pay Monthly?

Is Liability Insurance Mandatory?

What Do I Need when Riding a Speed Pedelec?

What should I Consider when Leasing a Speed Bike?

Where Can I Find the Terms and Conditions for the Third Year Warranty?

How Does the Warranty Work?

How Long is My Warranty?